Europa Casino Ireland Reviews



Reviews

  1. Europa Casino Ireland Reviews Ratings
  2. Europa Casino Ireland Reviews Complaints

At the Europa Hotel every guest is a VIP and will experience the finest in Irish hospitality and the highest level of customer service. Enjoy a stay at one of the most centrally located Belfast hotels today. Europa is an elegant casino, but rather than being a tiny place with just a handful of games, Europa Casino is home to more than 400 games. Assuming one of your favourite casino activities is roulette, you will be especially pleased to discover that you can choose from more than a dozen different roulette variations.

Europa Casino Review Standing out among the plethora of online casinos today is not easy yet Europa Casino seems to have mastered the technique. The site was launched in 2003 with a luxurious site design reminiscent of old world Europe. The online casino provides 1483 casino games from 12 software companies, is mobile friendly, licensed in Malta and offers a download option. Europa Casino is Rated 2.9 out of 5 in 2020 ▷ Read Review The Wizard of Odds The Wizard of Odds.

OVERALL RATING:
Reliability:
Software & Games:
Payout Speed:
Customer Service:

Any online gaming site that has been in business for over 10 years is likely to have had some player issues of some sort; whether their fault or the fault of circumstances around regulation or software, if you dig deep enough, you will find someone who has a complaint.

The folks behind Europa Casino have had their fair share of complaints in the past with some other brands, but I like to give every site I review a clean slate when I start my reviews.

Here’s what I can promise: by the time you are done reading this review you will have an extremely honest review of the company, blemishes and all.

About Europa Casino

Europa Casino has been in business since 2004 and has had an apparent change of ownership along the way. While the casino was at one point owned by Imperial E-Club Casinos, which had received many complaints about one of its other sites. Now, if you look at the website, the owner is listed as Universe Entertainment Services, a company based in Malta. I can only assume the company has changed hands, although I have not been able to find out when that might have occurred.

The casino has a gaming license from the Malta Gaming Authority, which is also new. They used to have a license from Antigua and Barbuda, but it would appear that in an attempt to clean up their image, they moved the licensing over to a more thorough jurisdiction.

Who Can Play at Europa Casino?

As a result of upgrading their license from Antigua to Malta, the owners of this casino had to implement changes to their Restricted Countries list. While this is disappointing for players who once could access the games, it is better for everyone as a whole as the players who continue to make deposits are much more protected by the regulatory board who approved this gaming license.

Here are the countries that are now not allowed to play at Europa Casino:

Europa Casino Ireland Reviews Ratings

  • Afghanistan
  • Antigua & Barbuda
  • Bahamas
  • Barbados
  • Belgium
  • Bulgaria
  • China
  • Cuba
  • Cyprus
  • Dominica
  • Estonia
  • Finland
  • France
  • Grenada
  • Guyana
  • Haiti
  • Hong Kong
  • Iran
  • Israel
  • Jamaica
  • Latvia
  • Libya
  • Macau
  • Netherlands
  • Romania
  • Serbia
  • Singapore
  • Spain
  • Kitts/Nevis
  • Lucia
  • Vincent
  • Sudan
  • Syria
  • The Philippines
  • Trinidad
  • Turkey
  • United States

Software Suppliers

Europa Casino has only one software provider, but it is a good one. They have chosen to work with Playtech for their offering. The Israel-based developer is at the top of the heap when it comes to quality of the product; they built their software with an equal dedication to the players and the operators, and it shows when you tour the platform. Also, having Playtech as their supplier gives the ownership group more credibility; these guys don’t work with shady operators.

The Playtech games are available both via a downloadable client and through their browser-based Instant Play format.

The majority of the games have been modified to fit the screen size of most tablets and phones so you will be able to play your favorite games from wherever you want.

The Good Stuff

Eight Figures of Jackpots


The first thing I saw when I accessed the site was right in the middle of the screen: a scrolling banner of a number of jackpots available to be won at this casino, with a grand total of over $100,000,000! That is a crazy amount of possible life-changing moments, including the largest Playtech network progressive, Jackpot Giant, which on its own stands at over 10 million. Do yourself a favor and jump into those games while the prizes are this high…they are ready to burst at any moment!

Excellent Troubleshooting Section

Most people have the same customer service issues at an online gaming site; the smart operators compile the answers to these questions and post them in a set of Frequently Asked Questions. Not only does Europa Casino have this page, but they also find a way to make it much easier to navigate to the exact page and solution you are looking for.

I think more casinos should follow this operator’s lead on this; so many support tickets would never need to be opened as a result.

The Bad Stuff

Account Opening Restrictions


Whenever I hit up a new casino, I like to quickly look to see what the casino has to offer in the way of promotions, VIP program, etc. Unfortunately, at this casino, to see the full site, I had to create an account. That is a bit of dirty pool from Europa Casino; this practice doesn’t please me at all. In fact, all it made me want to do is put in fake information so they wouldn’t contact me (I didn’t because for this review I want the promotional emails).

Legacy Player Issues

I never like to read about a large number of player complaints about a casino, especially when its owners then open other brands. I have seen any old complaints about one of the sister casinos to Europa Casino (Winner Casino).

I am hopeful that these complaints were the result of some management decisions that have since been dealt with; for the time being, I remain cautiously optimistic about the direction Europa Casino is headed.

Game Selection

Live Dealer Games

Playtech has built their own Live Dealer studio, and as a result, all of their licensees have the option of adding these real dealer games to their current offering. Thankfully, Europa Casino takes them up on this idea, and you can find the following games under the Live Casino tab of the lobby:

    Here Are the
    Games Excluded From Bonus Clearing Requirements:

    • Baccarat
    • Roulette
    • Sic Bo
    • Darts
    • Heads or Tails
    • Video Poker
    • Blackjack Switch
    • Blackjack Surrender
    • Pontoon
    • Craps
    • Wild Viking
    • Spin a Win

    All other games in the site’s library count toward clearing
    bonuses.

    Here’s a Breakdown of All the Promotions Running at the Time
    of My Review:

    • $2,400 Free Bonus:

      Europa Casino
      heavily advertises a “$2,400 Free Bonus”, but it’s really
      just a combination of their three main promotional offers: a
      first deposit bonus, a series of eleven monthly reload
      deposit bonuses, and the customer’s use of the $25 weekly
      loyalty bonus. If a player were to max out all 72 of those
      bonuses over the course of a year, they’d have earned a
      total of $2,400 in deposit and reload bonuses.

    • 100% First Deposit Bonus:

      New
      depositors are eligible for a 100% match bonus worth up to
      $100. The minimum deposit to trigger this bonus is $25. This
      bonus carries a 20x deposit-plus-bonus wagering requirement.

    • $25 Weekly Loyalty Bonus:

      Repeat
      customers can earn $25 once a week for making a deposit of
      $100 or more. Each $25 bonus you earn is subject to a 20x
      bonus wagering requirement.

    • $500 High Roller Bonus:

      New customers
      who deposit $1,000 or more are eligible for a bonus award of
      $500. The wager requirement is 20x the bonus plus deposit
      amount, or a total of $30,000 in wagers, to clear the full
      amount of the $500 bonus. Now you see why it’s considered a
      high-roller bonus.

    • Refer-a-Friend:

      You can earn $50 for
      each new customer you refer to the site who deposits a
      minimum of $25 and downloads the casino software within a
      week of signing up. Referrers are required to wager $1,250
      before the entire $50 in bonus cash is cleared. Players can
      refer an unlimited number of people to the site but can only
      earn $250 a month in referral bonuses.

    Banking Options

    Europa Casino Provides Currency Support For:

    • Australian dollars
    • Canadian dollars
    • Euros
    • Norwegian kroner
    • British pounds sterling
    • South African Rand
    • Swedish kronor
    • Swiss francs
    • US dollars
    • Denmark kroner

    Europa Casino accepts a long list of deposit methods. I count
    forty-five accepted deposit methods, listed with details like
    mobile compatibility, average deposit time, available bonuses,
    and compatible currency. It’s a beautiful table with lots of
    useful details in an easy-to-read layout.

    The deposit methods range from the universally-accepted
    (PayPal, credit/debit cards, bank transfers) to methods only
    available for citizens of a single country (Swiff, TrustPay,
    DineroMail). Included is a long list of eWallets, prepaid cards,
    and instant banking features.

    Withdrawal methods are more limited.

    Here’s the Full List of
    Ways to Request a Payout From Europa Casino:

    • Check by mail
    • Check by courier
    • ClickandBuy
    • MyCitadel
    • Neteller
    • Visa Electron
    • instaDebit
    • Visa
    • Skrill

    Players are limited to $9,990 (or currency equivalent) in
    withdrawals per month
    .

    Here’s an overview of each of the game categories at Europa
    Casino:

    Slots

    More than 200 total slot games are available on the site’s
    download platform, with nearly that many also available in
    “instant play” mode. Slots is the largest category of games –
    and that makes sense, considering Europa Casino’s slot-friendly
    bonuses.

    Playtech has designed a bunch of slots with familiar licensed
    themes. These are games based on popular films, TV shows, game
    shows, and licensed characters. These slots are just as popular
    online as they are at land-based venues. Titles like Iron Man 2,
    Incredible Hulk, Gladiator, and Fantastic Four combine familiar
    themes with Vegas-style slot play.

    Europa is home to classic slots, video slots, and progressive
    games. Classic slots have simpler rules and payout tables, fewer
    reels and symbols, and little in the way of bonuses or extras.
    They’re popular because they’re affordable, easy to learn, and
    easy to play. Any other slot game is considered a video slot, so
    named for the video and audio effects used to tell a story.
    Progressive slots are any slot games with an ever-increasing top
    prize.

    Roulette

    Europa Casino hosts thirteen different Playtech-designed
    roulette games, most of which are just variations in features
    like table layout and graphics quality. Roulette lends itself to
    a little bit of variation, and Europa covers American, European,
    and French rules as well as a decent multi-wheel game. The rest
    are just window dressing.

    Here’s the Full List of Roulette Games Now Available at
    Europa Casino:

    • American Roulette – classic double zero
      roulette
    • Multi Wheel Roulette – single zero
      roulette with multiple results per round
    • Premium European Roulette – single zero
      roulette presented with premium graphics
    • Premium French Roulette – a game
      played by la partage rules presented with premium graphics
    • Live French Roulette – a live dealer
      game played under la partage rules
    • Roulette Pro – a version of single zero
      roulette played on a fancy layout
    • Marvel Roulette – double zero roulette
      using licensed symbols and characters from Marvel
    • 3D Roulette Premium – double zero
      roulette with premium 3D graphics
    • AR Roulette – a new variant involving
      special bonus payouts and different ways to wager
    • Premium Roulette Pro – a premium
      graphics version of Roulette Pro
    • French Roulette Multiplayer – a
      multiplayer version of the classic French roulette game
    • European Roulette Multiplayer – a
      multiplayer version of the classic Euro roulette game
    • Premium American Roulette – a
      multiplayer version of the classic American roulette game

    Progressive Games

    Rather than being a unique category featuring titles you
    won’t find elsewhere on the site, the Progressive Games heading
    is more like a place to gather up all the titles with jackpot
    prizes so that fans of jackpot games can find them with a single
    click of the mouse.

    Sixty titles with some form of progressive jackpot are
    gathered in this category. Some casino sites only offer
    progressive prizes on slots – not so at Europa. They include
    slot games, casino games, and at least one video poker title in
    their jackpot library.

    Blackjack

    Europa hosts thirteen blackjack variants in this heading –
    and as a fan of online blackjack, I was excited to see so many
    different versions available.

    • Unlimited Blackjack Live – a live
      dealer game with higher wagering limits
    • Blackjack – the site’s standard
      blackjack game
    • Double Attack Blackjack – uses eight
      Spanish decks and unique rules
    • Blackjack Pro – a standard version of
      blackjack with fancier graphics and a different layout
    • Blackjack Switch – a variant in which
      players can swap their cards for better ones
    • Blackjack Multihand – allows up to five
      hands at a time
    • Live Blackjack – a live dealer game
      with standard rules
    • 21 Duel Blackjack – includes a special
      bonus round and payout under certain game conditions
    • Blackjack Multiplayer – allows up to
      five players at a time
    • Progressive Blackjack – classic
      blackjack with a progressive top prize
    • Perfect Blackjack – a variant involving
      special bonus payouts
    • Blackjack Surrender – a variant in
      which players can surrender for a loss of half their wager
    • Pontoon – based on the rules of an old
      British game similar to blackjack

    Live Casino

    Under This Heading, You’ll Find All 10 Live Dealer Games Currently Available at the Site:

    • Casino Hold’em Live
    • Live French Roulette
    • Progressive Live Baccarat
    • Sic Bo Live
    • Unlimited Blackjack Live
    • VIP Baccarat Live
    • Live VIP Roulette
    • Live Baccarat
    • Live Roulette
    • Live Blackjack

    Card Games

    I was surprised to see just four casino-style card games on
    the menu. Casino-style poker is both popular and potentially
    lucrative for the house, and lots of casino poker games are
    available in both desktop- and mobile-friendly versions. That
    said, I believe Europa picked four of the more popular casino
    card games to offer, so I can’t fault them for that.

    Here’s a Breakdown of Each of the Site’s Four Card Games Now
    Available:

    • Caribbean Poker – A casino version of
      five-card stud.
    • Pai Gow Poker – Based on the rules of
      an old Chinese domino games.
    • Baccarat – The casino classic, but only
      available in one variation.
    • Casino Hold’em – A casino-style variant
      of Texas hold’em poker.

    Scratch Cards

    Scratch cards are becoming a big deal online – or, at least,
    I’m seeing them more often at online gambling sites. Most of
    these collections are sparse at best, with RTG casinos usually
    hosting one or two different games. That’s not the case at
    Europa Casino – there
    is a complete list of forty-nine different lotto-style online
    scratch card games available at Europa.

    Video Poker

    Most of the games gathered in the Video Poker heading are
    line variants of Jacks or Better and Aces and Faces. The classic
    variants – Deuces Wild, Joker Poker, Jacks or Better – are here,
    but the variations outside of those classics are dull.

    Here’s the Full List of Video Poker Variants Available at
    Europa:

    Europa Casino Ireland Reviews Complaints

    • Deuces Wild
    • Joker Poker
    • Mega Jacks
    • 10-line Jacks or Better
    • Jacks or Better
    • Tens or Better
    • All American Video Poker
    • 25-line Aces and Faces
    • 4-line Aces and Faces
    • 4-line Deuces Wild
    • 2 Ways Royal
    • 4-line Jacks or Better
    • 50-line Jacks or Better
    • Jacks or Better Max Bet

    Customer Support

    You Can Contact Europa Casino Via Live Chat, Email, Postal Mail, or Telephone:

    • A live chat feature is available about sixteen hours a day.
    • The toll-free international contact number is +63-2756-7823.
    • The best email address for customer support is [email protected]
    • The postal address for Europe Casino:

    Europa Casino
    P.O Box 1279
    Makati Central Post Office 1252
    Makati City, Philippines

    Site Software and Customer Support Are Available in the Following Languages:

    • English
    • French
    • German
    • Greek
    • Magyar
    • Italian
    • Czech
    • Polish
    • Portuguese
    • Russian
    • Spanish
    • Swedish

    Summary

    Europa Casino has been around for over a decade, and it
    offers a large download library of casino games in a variety of
    categories. I’m not impressed by the bonus offers or terms, and
    there’s the whole progressive jackpot withdrawal issue to worry
    about.

    On the other hand, they have a large library, an
    easy-to-navigate site, and a number of currency and language
    options to accommodate a variety of customers.

    Verdict

    I’m put off enough by the inclusion on the blacklist
    that I don’t think I’d make a deposit to this site. I’m no fan
    of Playtech, but if you are, or if you’re into slot games, you
    might consider opening an account here. Otherwise, I’m going to
    stay neutral on Europa Casino.

    Europa Casino FAQ

    Here Are Answers to the Most Common Questions I Get About Europa Casino:

    What are Europa Casino’s weekly promotions like?

    Obviously they change all the time, so I recommend you check their
    promotions page to see what offers are available. These bonuses
    are worth a few percent of a deposit or a small rebate on losses.

    Europa casino ireland reviews complaints

    Will Europa Casino ever accept US-based customers?

    It looks unlikely. A few years ago, it looked like the tide of gaming law
    in America was changing, but all that change has stagnated. I
    don’t see US law changing enough any time soon to be a welcome
    home for a Euro-driven service like Europa Casino.

    What are the requirements for playing the download casino on my desktop computer?

    • 1,6GHz CPU Dual Core.
    • 1GB of RAM or higher.
    • 16MB Video Card (1280×800 or higher resolution, 16-bit color).
    • At least 3GB of free space on the hard drive.
    • Microsoft Windows XP SP2 or newer.
    • Network Bandwidth of 512Kbit/s (for Live games)
    • Flash Player 11.3 or newer installed into Internet Explorer

    Does mobile play count toward clearing Europa Casino bonuses?

    Yes, according to the site’s terms & conditions: “Any wagering
    made at Europa Casino Mobile counts towards any ongoing bonuses
    on the instant play or download versions.”

    Is Europa Casino eCOGRA certified?

    No, Europa Casino has their random number generator and other features tested by a
    different group, called GLI.