Last year I logged on about 6.30-7am and all the slots were still available. Not very happy that I've got to get up early on a Saturday this year, DH usually gets up with the kids on a Saturday so Tesco have officially ruined my only lie in of the week!! The supermarket giant said it has grown its delivery and collection capacity to around 780,000 slots this week, up from 660,000 slots two weeks ago, with plans to increase this by another 100,000. TESCO'S LOCKDOWN POLICY. All Tesco stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday. Tesco revealed it releases slots 21 day ahead and they “tend” to be online at midnight. While there isn’t a fixed time, priority customers are emailed when slots become available.
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As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…
A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'
From Monday to Saturday, NHS and social care workers will be given a dedicated shopping slot between 7:30am and 8am. ASDA Asda had introduced special shopping hours for vulnerable and elderly.© Provided by Hello! tesco-sign
Tesco are prioritising their vulnerable customers
How many vulnerable people have Tesco contacted?
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
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What if I don't have a Tesco account but am a vulnerable person?
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
Is Tesco adding more online delivery slots?
Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'
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Is Tesco recruiting more delivery drivers?
The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.
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What are Tesco's shopping times for vulnerable customers?
The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'